| Article |
|---|
| Article name |
Product Quality Management System: Improvement of Quality Management (on the Example of the Сompany “Kava Milatskaya”, Moscow) |
| Authors |
Solovieva M.V. Candidate of Economic Sciences, Associate Professor, msolovieva@fa.ru |
| Bibliographic description |
Solovyova M. V. Product Quality Management System: Improvement of Quality Management (on the Example of the Company “Kava Milatskaya”, Moscow) // Transbaikal State University Journal. 2025. Vol. 31, no. 1. P. 99–106. DOI: 10.21209/2227-9245-2025-31-1-99-106 |
| Category |
Economy |
| DOI |
658.562 |
| DOI |
10.21209/2227-9245-2025-31-1-99-106 |
| Article type |
Original article |
| Annotation |
The relevance of the title problem is determined by the universal understanding that the assessment and improvement of the quality management system (QMS) of products in modern market conditions has no alternative. An efficient system contributes, firstly, to improving customer satisfaction and increasing the market competitiveness of goods and services; secondly, to product compliance with international standards and the ability to obtain supporting certificates; thirdly, improving the QMS can lead to lower costs and increased profits. The object of the study is the quality management system of Kava Milatskaya LLC. The subject is the improvement of product quality management. The purpose of the study is to form a set of economic and mathematical models, methods and tools that contribute to improving the process of evaluating the effectiveness of the company’s QMS. The theoretical basis of the research is the basic concepts of modern marketing: process-oriented and customer-oriented. Methodological basis is presented by integrated and systematic approaches. The solution of the tasks has been carried out on the basis of the general scientific methods application: analysis, synthesis, induction, deduction. The article shows that the company “Kava Milatskaya” has not exhausted the potential for improving the QMS. The analysis of the system allowed the author to identify a number of problematic areas that require improvement of the system quality: quality management data analytics system; standardization and documentation of processes; customer feedback subsystem. Solutions have been proposed for each area. The expert assessment of the planned solutions has been carried out according to the criteria “the scale of the positive effect” from the implementation of the solution (score from 1 to 5) and “the significance of the solution” for the development of the QMS. The final indicator has been calculated for all solutions for improving the QMS. The economic efficiency of the implementation of solutions is estimated: the net discounted income of the project and the index of return on investment are calculated.
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| Key words |
market, competition, company, quality management system, improvement, standards, system efficiency, quality indicators, problem areas, analytics, investments, costs, income |
| Article information |
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| References |
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